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Consona is recognized as a leader in delivering Web-based support and services. In fact, Consona's Expert support Web site has received the SSPA Webstar Award for outstanding Web-based support and has been named to the “Ten Best Web Support Sites” three times by the Association of Support Professionals. We continue to enhance our Web-based service offerings for all our business units and solicit customer feedback on how to make our product support site more useful.
- Downloads, such as service packs, technical updates, and user manuals
- User-to-user networking functionality
- Product feedback channels, including a change request management system
- Information on products and services meant to enhance your existing software and business processes
- Online user education
- And much more...
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| Leader in Customer Care |
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Consona is the only vendor in the industry with operations in place to truly support a commitment to your ongoing satisfaction and business process improvement. Here's a few examples of how we do this:
Customer account management program
100 percent customer-driven product development processes
Award-winning customers-only Web sites
Unlimited education and training for customers
Industry-leading support metrics based on Service & Support Professionals Association benchmarks |
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