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Product Support Services

Consona has one of the most sophisticated support infrastructures in the industry. The company's support Web sites have received the SSPA Webstar Award for outstanding Web-based support and been named to the “Ten Best Web Support Sites” four times by the Association of Support Professionals, achieving “Hall of Fame” status in 2007. In addition to industry accolades, Consona’s support team posts industry-leading metrics for both Web- and phone-based response and resolution times—well above the benchmarks posted by the SSPA.

At Consona, we view support as making sure your company has a dependable resource at all times to get the information and tools you need to effectively run your business. This is the essential foundation of the relationship between a software user and a software provider. As the industry leader in customer care, you can be sure that our support organization is dedicated to maintaining that relationship above all else.

Consona’s solutions are supported by:

Phone Support. We employ smart, resourceful, and dedicated individuals to staff our support organization to assist you with any issues you may have. Live phone support is available during regular business hours.

Web Support. Highly useful and resourceful support websites can be accessed 24/7. You can

  • Download product updates, user manuals, and other resources.
  • Attend educational sessions, live and recorded.
  • Look for answers to your questions using our powerful knowledgebase tools.
  • Log support cases online with our support team.
  • Network with other users.
  • Provide feedback on your product.
  • And much, much more …

Ongoing Account Management. Your dedicated customer account manager is always available to guide you in getting the products, resources, services and assistance you need, fast.

And more. More information on support services for any of Consona’s solutions can be found on the product Web site for that solution.

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