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How Consona CRM Can Help

It is a challenging time to be a customer centric company when every experience counts. But there is good news: Consona CRM products can help. Built on the foundation of two world-class solutions, formerly Onyx and KNOVA, Consona CRM offers companies with vital and multifaceted customer relationships, or companies offering complex or technical products and services, a wide range of fully integrated customer relationship management (CRM software) and knowledge management (KM software) solutions that span customer service and support, sales and marketing.

Based on a highly scalable technology platform with built-in configuration and personalization tools, the Consona CRM suite allows customers to select solutions within or across product lines. With several pre-bundled solutions, customers can take advantage of cost effective, best-in-class solutions that span industry, departmental, business function, and/or methodology-based needs. More than 1300 customers spanning over 50 industries worldwide are using Consona CRM solutions to enable unique and extraordinary customer experiences. And you can too:

• Capture and manage complex customer data and turn it into knowledge that will revolutionize your business.
• Harness and centralize the enterprise knowledge housed in manuals, cases, intranets, and even your employees’ or customers’ heads to resolve customer issues faster and more effectively.
• Integrate sales, marketing, service and support operations to drive process consistency and achieve a holistic view of your customer.
• Use this holistic view to facilitate proactive, informed dialogue between your customers, service/support reps and sales personnel.