Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge

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The case for effective enterprise search is clear: enterprises are drowning in unstructured information, and search can help employees collaborate, reuse existing work, and get the specific facts they need to do their jobs.

But to be effective, enterprise search demands effective knowledge management. Search alone isn't enough.

At times KM has been faddishly popular among management gurus, consultants and vendors; at times, KM has been condemned as vague, overhyped and needless overhead. In this paper we take a starkly pragmatic view of knowledge management:

it's the set of practices and enabling technology required to provide searchers the information they're looking for.
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