Chat Smarter, Not Harder.

Download an exclusive report on Web Collaboration.

In this report from the SSPA (Service and Support Professionals Association), analyst John Ragsdale recommends that support management should investigate Web collaboration to improve service levels, reduce operational costs, and provide competitive differentiation. He explores how to identify the functional modules worth evaluating for your particular environment.

This report provides a market overview of Web collaboration, including a description of ten distinct Web collaboration modules (three revolve around chat!), their applicability for technical support, the business case for the functionality, and a listing of vendors for each module.

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Research from the Service and Support Professionals Association

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