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Service Centric CRM Software

Your customers are more empowered than ever before, and they want to control when, how and even if they interact with you. In our texting, twittering, blogging world, the game is rapidly changing, yet you’re still feeling the traditional pressures of how to service and support your customers—including keeping costs down, resolving problems faster, reducing agent turnover, and uncovering cross- and up-sell opportunities.

Let’s face it. Your brand is on the line and it’s built through service.

You need to make each of your thousands of customers feel like your only customer. That means interacting with them via their preferred channels and paces, while adapting to their behaviors, context and intent.

You need to be proactive and even invisible sometimes. That means resolving issues before your customers even know they have them and facilitating interactions you’re not even invited to.

And you need to ‘wow’ your customers. That means capturing and building organizational knowledge every day that resolves issues quickly, and when that doesn’t work, diagnosing and fixing problems remotely.

Consona’s CRM software product suite facilitates effective and efficient service interactions across proactive, assisted and self-help channels and communities. The only CRM vendor focused entirely on service and support—with a comprehensive, integrated point solution mix and the expertise to match, Consona CRM helps medium to large enterprises with customer service, technical support and/or IT helpdesk operations balance today’s issues with tomorrow’s requirements.

All the best ideas are right in front of you. We’ll help you listen to your customers.