Consona Subscriber Activation

Key Benefits Reduce customer acquisition costs Increase average revenue per user (ARPU) Provide a smooth and consistent user experience

The Moment of Truth
In the multi-play business model, there is a unique opportunity to deliver many services to a home over a single physical connection. But every new subscriber or service connected requires a provisioning process that can be costly and time consuming. In addition, providing new services can stimulate customer churn because the startup process can have a disproportionate reflection on customer satisfaction. Which is why the first interaction point, or in many cases the moment of truth, is installation automation.

The First Step Can Be the Easiest
Enter Consona Subscriber Activation – the first step in building a long lasting relationship with each of your subscribers. Subscriber Activation provides streamlining, simplifying and automating the configuration and setup of broadband services such as Internet, VoIP and IPTV along with a variety of broadband-enabled applications. It automatically determines if a subscriber’s computing system and associated devices meet the required minimum specification for broadband services and, if so, enables self-installation of the chosen devices and services.

Subscriber Activation also provides step-by-step flow charts to hide technical complexity, presenting your users with a series of simple, illustrated actions, such as a picture of a modem, a specific cable socket and many others. It supports installation procedures for basic network connectivity (PC/gateway/set-top box and other local devices); wide area connectivity (DSL credentials, access to walled garden, full Internet access); WiFi device activation; email account creation; and email send/receive round-trip testing. You can even build in automated software downloads (such as for security products) and install and configure value-added products and services.

Best of all, the Consona Subscriber Activation can be tailored to simplify self-installation by the subscriber or standardize technician installation processes - and can be deployed with a CD, online or configured to do both. In both cases the objective is getting new services installed, configured and working quickly and with quality - to prevent problems during the critical first 30-60 days.

Leading DSL and Cable providers such as Verizon, Comcast, Belgacom, FastWeb, Bharti, KPN, Time Warner Cable, Qwest and TDC are among the global service providers benefiting from Consona’s Subscriber Activation installation automation. Don’t let your first impression be your last. Contact us today to learn how you too can achieve great customer satisfaction just like these leading service providers.

Key Features:

• Multiple language support
• Video and animation
• Intelligent configuration and troubleshooting of network settings
• Wireless network setup including establishing SSID, WEP or WPA keys
• Protection of known working state for later troubleshooting
• Optional surveys on customer satisfaction and call avoidance
• Back-end logging and reporting of every step of the installation process
• Integration with other Consona support software tools such as Service Verification, Service Gateway, Live Assistance and Dynamic Agent solutions.
• Windows and Mac platform support