The Consona Approach

At Consona, we realize you’re not just buying software; you’re selecting a partner who is going to have a long-term impact on your business. Here is how we intend to be the partner that will help you achieve continuous business process improvement now -- and in the long run.

• Growth strategy – As reported in the press, the only enterprise application companies demonstrating healthy growth today are software consolidators. Consona is experiencing both top and bottom line growth as it acquires companies to expand its portfolio.
• Financial stability – Private equity funded and managed; ongoing access to capital based on disciplined financial performance.
• True Fit – A focus on building and buying industry-specific but flexible solutions that fit the way our customers do business.
• Customer care – The only vendor in the industry with operations in place to truly support a commitment to your ongoing satisfaction and business process improvement.

The name “Consona” represents why we are unique as a software and services provider. Let us explain why:

Consona means solution fit.

Searching for software is an overwhelming but business-critical task—to say the least. It’s probably clear to you by now that multiple solutions out there will connect the disparate systems, spreadsheets, and manual processes currently running your business … but which one will best protect your competitive advantage?

Most software applications out there aren’t going to fit the business processes you and your coworkers have designed to outsell the competition. You can purchase a name-brand, goliath, one-size-fits-all solution and spend hard-earned dollars customizing the software into something that, for the most part, meets your unique business requirements. You also can buy a low-cost solution that is easy to implement and use, but is so generic and full of constraints that you spend long months, or worse, years, changing your business processes to accommodate the way the software works.

Or you can simply buy a solution that fits. Why settle for commodity software when you can select a system that was built from the ground up with your business in mind? With more than 120 years of experience building industry-specific but flexible ERP and CRM solutions that fit companies of every size across a number of niche industries, Consona works to provide software and services that align with the businesses of our customers.

Consona means partnership.

We’ve built our company on the unique and cornerstone principle that software application providers should take responsibility for the ongoing results and business process improvement of their customers. In other words, we don’t move on after the implementation like other vendors; instead, we remain actively aligned with your business through ongoing communication and collaboration. Just a few of the reasons that Consona remains the industry leader in customer care include:

• Our customer account management program
• Our 100 percent customer-driven product development process
• Our award-winning customers-only web sites
• Industry-leading support metrics based on Service & Support Professionals Association benchmarks
• A broad range of both traditional and non traditional services delivered by industry, product and process experts

Consona means dependability.

Providing you with high solution fit and unsurpassed customer care is very much contingent on our ability to remain a viable, financially stable partner. Through an internal focus on efficient, well-aligned operations, we achieve a status of dependability for our customers.

As a profitably growing market consolidator, Consona continues to expand its solution portfolio and global operations—both organically and via acquisition—to support your growth over time. Regardless of the product you’re using, we protect your investment through our proven operating model, which guarantees that each acquired product line is enhanced, maintained and supported by dedicated account management, development, customer support, and professional services teams.