Tim Hines
Vice President, Product Management

CRM Products and Technology discusses the myriad of technologies and solution offerings that saturate the CRM industry. Building on more than 20 years of experience using, implementing, and designing CRM technologies across a number of leading companies, Tim offers a unique view on the industry, and will break it down into easy-to-understand explanations, coupled with insightful takeaways for the reader.

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Orhan Ertughrul
Principle Consultant, Value Programs

The Digital Optimist series will take a detailed look at why Digital Service Providers build self-care systems, how they are implemented, why they often deliver disappointing results and what improvements can be made upon them. Orhan leverages nearly 15 years of experience in the high tech industry to provide value consulting for Digital Service Providers and advise them on strategies for improving their ROI and overall value.

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Laurel Poertner
Vice President, Support and Education

Laurel's Support and Education blog will discuss the activities happening in the Support and Education departments to keep customers and interested parties updated on our internal projects, process changes, technology updates and new initiatives. Everything in this blog will be focused on the customer experience and how we are constantly improving our communication and interaction with our customers.

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