Every Experience Counts Blog

By Tom Millay
General Manager
Consona CRM

Tom Millay’s Every Experience Counts blog explores a broad range of topics, from defining excellent customer service as a value and strategy to specific inputs on how to execute on delivering valuable customer experiences. In his posts, Tom draws from his nearly 30 years of software industry experience and frequent interactions with Consona CRM customers.

Access Tom’s blog now!

CRM Products and Technology Blog

By Tim Hines
Vice President, Product Management
Consona CRM

Tim Hines’ technical CRM Products and Technology blog will discuss the myriad of technologies and solution offerings that saturate the CRM industry. Building on more than 20 years of experience using, implementing, and designing CRM technologies across a number of leading companies, Tim offers a unique view on the industry, and will break it down into easy-to-understand explanations, coupled with insightful takeaways for the reader.

Access Tim’s blog now!

The Digital Optimist Blog

By Orhan Ertughrul
Principle Consultant, Value Programs
Consona CRM

Orhan Ertughrul’s Digital Optimist will take a detailed look at why DSPs build self-care systems, how they are implemented, why they often deliver disappointing results and what improvements can be made. Orhan leverages nearly 15 years of experience in the high tech industry to provide value consulting for Digital Service Providers.

Access Orhan's blog now!